| Level | Entity | Details | Contact / Link |
|---|---|---|---|
| Level 1 | Meesho Payments Private Limited (MPPL) | Borrowers may lodge their complaints with the designated Grievance Officer of Meesho Payments Private Limited. |
Name: Mr. Murthy SN Address: 3rd Floor, Wing-E, Helios Business Park, Kadubeesanahalli Village, Varthur Hobli, Outer Ring Road, Bellandur, Bangalore South, Karnataka – 560103, India Email: caremppl@meesho.com Contact Number: +91 7349787057 |
| Level 2 | Regulated Entities (RE) | In the event that the borrower is not satisfied with the resolution provided at Level 1, the borrower may escalate the grievance to the respective partnering RE, as applicable. |
The details of the grievance redressal mechanism of each partnering lender, including the contact details of their respective grievance officers, are available at: https://finance.mppl.meesho.com/lending-partner.html |
| Level 3 | Reserve Bank of India – Integrated Ombudsman Scheme (RB-IOS) | If a complaint lodged by the Borrower(s) with the Company and/or the partnering RE is rejected wholly or partly, or if the Borrower(s) is not satisfied with the response received, or if no response is received within 30 (thirty) days from the date of lodging the complaint, the Borrower(s) may approach the Reserve Bank of India – Integrated Ombudsman Scheme (RB-IOS) for redressal. |
Borrower(s) may file a complaint through the CMS portal: https://cms.rbi.org.in Toll-free number: 14448 Alternatively, Borrower(s) may submit a physical complaint to: Centralised Receipt and Processing Centre Reserve Bank of India 4th Floor, Sector-17 Central Vista Chandigarh – 160017, India |